Go to Daminion web-site | EnglishEnglish DeutschDeutsch

Daminion 6 – Documentation

Online Documentation, Tips & Tricks

Issues with a user’s login to a shared Daminion catalog

image_pdfimage_print

If a user is unable to log into a shared Daminion catalog using LDAP security through the web or desktop client, please:

1 – check if the password is entered correctly and/or was not changed for this user.

2 – check if the user is able to log into another catalog (if you have more than one catalog).

3 – try to delete the user from Daminion server administration panel > “Users” menu and add it again.

However, sometimes the user shows as deleted in Daminion server administration panel, but gets stuck in the database of users. If three options suggested above does not work, and all other users are able to log into Daminion shared catalog(s), please follow the steps below.

Please note that the below actions are recommended to be performed by your IT administrator. If you do not have an IT administrator on site, please contact Daminion support to organize a remote session to fix the issue.

1 – Open Daminion server administration panel > Catalogs > select a catalog > Actions > Backup. Do the same for all your catalogs if you have more than one catalog.

2 – Open pgAdmin, an administrative tool for PostgreSQL, using which you will delete the user from the database of users. Just start typing “pgAdmin” in Windows search and you will be prompted to open the application.

3 – Once pgAdmin is opened, expand the list of servers and double-click “PostreSQL 10” (Depending on your PostgreSQL version, the inscription may vary).

4 – Enter the database password. By default, the password is “postgres”, unless it was changed by your network administrator.

5 – Once the list of databases is opened, expand them as following: PostgreSQL[#] > Databases[#] > _daminion > Schemas > public > Tables[#] > users > right click > View/Edit Data > All rows

6 – Select the row of the user that you need to delete in the table and click “Delete”.

7 – Go to Daminion server administration panel > restart Daminion server, then open “Users” menu and add the user once again.

If this does not help solve the issue, please contact Daminion support.

Post navigation

← Synology and Daminion Roles Configurator →

Categories

  • ►Data Security
    • Access Control
    • Backup and Restore Shared Catalogs
    • Grant or deny access to shared catalogs
    • How to backup Daminion Server
    • Lock Import Settings
    • Roles Configurator
    • Turning off the UDP broadcasts
    • User Management
    • Version Control
  • ►Exporting
    • Creating a Contact Sheet in PDF
    • Customized Export Presets
    • Exporting Files
    • Exporting Tags to CSV File
    • Send files by E-Mail
    • Template Editor
  • ►File Management
    • Adding a Watermark
    • Adding Ratings to Items
    • Assigning a Color Label
    • Flagging an Item
    • Full-screen View
    • Linking Items
    • Open Items in Windows Explorer
    • Printing images
    • Removing items from the catalog
    • Renaming Items
    • Setting a License Expiration Date
    • Shift the creation datetime of the image
    • Usage History
    • Viewing and editing items in external applications
    • Working with collections
    • Working with the Folder Panel
  • ►File Storage Schemes for Daminion Server
    • Scheme A. Documents are Stored on a NAS or Remote Location. Daminion Server is Installed on a Server PC
    • Scheme B. Documents and Daminion Server are Located on the same Computer
    • Scheme C. Documents and Daminion Server are Located on the Same Computer, but Documents are Stored in a Local Shared Folder
  • ►Frequently Asked Questions (FAQ)
    • Daminion Client
    • Daminion Server
    • Error messages
  • ►Importing
    • Adding an unknown file format to the list of import filters
    • Automatic Folderwatch
    • Import to Selected Folder
    • Importing
    • Importing Local Catalogs
    • Rescan Folders Option
  • ►Installation
    • Installing Daminion Server
    • Installing Daminion Standalone (Client)
    • System Requirements
  • ►Integration with Other Systems
    • Daminion and Lightroom tagging integration
    • REST API Interface
  • ►Licensing
    • Registering your Daminion License
  • ►Metadata
    • Automatic Synchronization
    • Daminion Server Metadata Preferences
    • How to Write Daminion Custom Tags with ExifTool
    • Importing files and metadata via a CSV file
    • Importing Metadata from Canto Cumulus into Daminion
  • ►Searching
    • Advanced Search
    • Finding images on the Internet
    • Quick Search
    • Searching with the Tags Panel
  • ►Setting up Daminion
    • Changing the Interface Language
    • Customizing the Browser
    • Customizing the Catalog Tags Panel
    • Customizing the Properties Panel
    • Customizing the Window Layout
    • Daminion Preferences Dialog
    • How to configure Daminion Server Service
    • How to migrate Daminion Server from one computer to another computer
    • Main components of the Daminion workspace
    • Map View with GPS-Coordinates
    • Replication Settings
    • Server Administration Panel
    • Using the Tray
  • ►Shortcuts
    • List of Supported Tokens
    • Shortcuts
  • Synology and Daminion
  • ►Web Client
    • Activating Web-Access
    • Custom Tags in the Web client
    • Customizing the Web Client Interface
    • Export Settings in Daminion Web Client
    • Filtering and Searching in Web Client
    • Installing the Daminion Web-Client Assistant
    • PDF Preview in Web Client
    • Required Metadata in the Web Client
    • Shared collections
    • Tagging in Web Client
    • User Management in Web Client
    • Video Preview
    • Web Access
  • ▼Working with Catalogs
    • Creating a new shared Catalog
    • Issues with a user’s login to a shared Daminion catalog
    • Understanding Catalogs
  • ►Working with Tags
    • Approved/Unapproved Tags
    • Assign Tag Preset
    • Assigning and deleting Tags with the Properties Panel
    • Assigning Tags with the Tags Panel
    • Change Tag appearance mode in the Tags Panel
    • Changing People Names in People Tag
    • Copy Tags from One Item to Another
    • Creating a new Group-Tag with the Tags Panel
    • Creating Custom Tags
    • Creating new Tags with the Tags Panel
    • Creating, assigning and deleting Tags with the Properties Panel
    • Exporting and importing tag lists
    • Filtering Tags in the Tags Panel
    • Lock Tag Editing
    • Recently Assigned Tags
    • Using Assign Tags Mode in the Tags Panel
    • Working with Synonyms
  • ►Working with Thumbnails
    • Accelerating preview of large images
    • Adding Custom Thumbnails
    • Adding support for quality AutoCAD (DWG/DXF) thumbnails
    • Adding support for quality Cineform Video thumbnails
    • Compare items
    • Customizing Thumbnail Captions
    • Rotating thumbnails
    • Thumbnail Grouping
    • Types of thumbnails
Daminion Online Documentation. Copyright ©2019 Daminion Software. All rights reserved.