If a user is unable to log into a shared Daminion catalog using LDAP security through the web or desktop client, please:

1 – check if the password is entered correctly and/or was not changed for this user.

2 – check if the user is able to log into another catalog (if you have more than one catalog).

3 – try to delete the user from Daminion server administration panel > “Users” menu and add it again.

However, sometimes the user shows as deleted in Daminion server administration panel, but gets stuck in the database of users. If three options suggested above does not work, and all other users are able to log into Daminion shared catalog(s), please follow the steps below.

Please note that the below actions are recommended to be performed by your IT administrator. If you do not have an IT administrator on site, please contact Daminion support to organize a remote session to fix the issue.

1 – Open Daminion server administration panel > Catalogs > select a catalog > Actions > Backup. Do the same for all your catalogs if you have more than one catalog.

2 – Open pgAdmin, an administrative tool for PostgreSQL, using which you will delete the user from the database of users. Just start typing “pgAdmin” in Windows search and you will be prompted to open the application.

3 – Once pgAdmin is opened, expand the list of servers and double-click “PostreSQL 10” (Depending on your PostgreSQL version, the inscription may vary).

4 – Enter the database password. By default, the password is “postgres”, unless it was changed by your network administrator.

5 – Once the list of databases is opened, expand them as following: PostgreSQL[#] > Databases[#] > _daminion > Schemas > public > Tables[#] > users > right click > View/Edit Data > All rows

6 – Select the row of the user that you need to delete in the table and click “Delete”.

7 – Go to Daminion server administration panel > restart Daminion server, then open “Users” menu and add the user once again.

If this does not help solve the issue, please contact Daminion support.