The article details potential messages that may appear when encountering issues opening a 3D model.

When opening a 3D file in full-screen mode, instead of  the  button, you see the following message:

You can review the following statuses by clicking on the text Check status.

Install Preview Agent Locally

If the files were uploaded to the server locally, you will need to install the Preview Agent on the server to process them.

Ensure that software supporting this file format is installed on the server. (For example, for .blend files, use the Blender program.)

The server is set up to associate files with conversion applications, but currently, there are no agents running on the network.

Install the Preview Agent on the computer where the software can open this format.

Install Preview Agent on a Computer with C4D Support

The server is set up to associate files with conversion applications, but currently, there are no agents running on the network.

Install the Preview Agent on the computer where the software can open this format.

Grant access to files

Make sure that the computer where the Preview Agent is installed has access to the files.

Configure the format mapping

On the server, configure a match between the file format and the conversion application. For more details, refer to this article.

Try again later

The Preview Agents that support format conversion are currently busy processing other files. Please try again later.

Check the scheduler settings

File processing is delayed according to the schedule set on the server. For more details on setting up the schedule, refer to this article.

Contact support

Contact your IT team or Daminion Support.